Its simple, easy and free to return your order to us through Royal Mail! All you need to generate a returns label is your order number, email address and delivery address.
You have 28 days from the date of dispatch to return your order to us for a full refund. You can read our full Returns Policy here for more information.
How to create your returns label
To generate your returns label with Royal Mail, please click here and follow the instructions. You will need your order number which you can find your order confirmation and dispatch emails, please make sure this is entered correctly so we can identify that the return is yours when received by our returns team.
You can print your label yourself at home before taking this to the post office OR if you don't have a printer at home, Royal Mail offer free label printing services at all of their post offices where they can print this for you.
Prefer a collection? Royal Mail now offer collection from your doorstep, office, or safeplace. To make it even easier they can also bring the label to you!
When returning your order to us, please package this up securely and keep ahold of your proof of postage receipt until you've had confirmation of your refund being processed.
When will I receive my refund?
Once received by our Returns Team, we aim to have your refund or exchange processed within 3-5 working days. If you have any questions regarding a return you've made, please reach our to our Customer Care Team.